Site Downtime – November 15, 2017

• 15 November 2017
• by: HRCWS
• in: News
• note: no comments

Site Downtime

We apologize for the downtime today. We found a bug/glitch with one of the site’s plugins and have been trying to track it down. After several attempts, we were able to find a workaround for the meantime. This will give us time to report this issue to the plugin developer and have them investigate it. It is more of a large annoyance than a big deal. It only effects editing on some parts of some pages although most parts are fine.

Specifics

For those interested in the specifics: Some text blocks cannot be edited and saved with WPBakery Page Builder (formerly Visual Composer). The workaround is to click and save another block such as a different text block, spacer, separator, etc.. Then you can edit and save the glitched block. It remained working until the page is saved and then it is broken all over again. The issue lies with the save button itself; it is not clickable on the glitched block. We temporarily disabled all other plugins, etc. from the site and could still duplicate the issue thus pointing to this plugin.